1. Is UC closing work orders without the work being completed?
There are instances where multiple requests can end up on one work order (ex. Water leak and clogged drain) and a follow up to an additional item may need to be done (water leak re-paint). We would need to close out the work order to account for work complete (clogged drain) and open a new work order for the follow up.

2. Is UC segregating ranks in housing (SrA recently moved in SNCO housing in FCN)?
Some areas have current designations that will change during construction. Both sections of upgraded homes (McGuire/Dix) were SrNCO with long-term expectations to be JrNCO. UC will need flexibility during the 5 year construction period.

3. What is the policy for repeat work orders? There were four repeat issues with the kitchen sink at 1275 B. Emergency work order took six days to respond after promise of next day service (repairs completed were not by a plumber, and created more work each time). Repaired area is mildewing from repeated breaks. Repairmen used member’s cleaning supplies to clean.
Our records indicate a 6 day gap on 2 work orders for this home. The gap was due to an appointment being set over a holiday. The actual response time would have been 1 day, the appointment created the delay – documentation provided – GHO will have access to Yardi on or around June. In addition, a clogged kitchen sink is not considered an emergency.

4. Is there a standard response time to work orders? What process can improve response time to emergency work orders (4232B Chennault Lane and 4239 A-D)?
Response times were agreed upon at closing with the GHO and other Military people involved with the process. Emergency (1 hour/1day), Urgent (1day/2days), Routine (2days/2 days) Superior requirements and expectations set by UC. For all addresses referred above, we have provided documentation indicating that we have serviced all of the homes timely with a few exceptions.

5. What can be offered to residents when their units become unsuitable to occupy for safety reasons?
We have 8 fully furnished homes reserved at all times in case a family needs a home due to an emergency situation. They each have w/d, cable, phone etc. They have been used many times over the last few months, especially during heating season. Folks appreciate the space over cramming a family in a hotel room. We do offer a hotel reimbursement as an option as well.

6. You can’t make an appointment when a maintenance problem is called in. They won't even give you a time frame for when they will arrive at your house. I assume they expect you to stay home and wait until someone shows up. Another issue is the timeliness of the response. I just had a problem fixed that I called in two months ago, and I did follow up on it.
Work Orders get called in on 609-724-0500 Scheduling Follow up calls go to 609-724-0550 We need cooperation from residents regarding appointments. We do offer appointments. There are many reasons why we are only able to provide an am or pm time frame. One common trend is residents asking technicians to perform extra services that were unplanned or unexpected. We educate our technicians to call when they will be late.

7. When is the completion of the first SNCO housing (other than E-9)?
At least one of each unit type will be produced within the first 54 weeks of construction. We expect the date to be early 2009, depending on how F-1 goes.